Right of withdrawal — physical goods
Bowls, boards and other physical goods — English version
Provider: Natalie Semakin, trading under the business name stiLRetro
Address: Natalie Semakin, stiLRetro, Am Provinopark 3, 86153 Augsburg, Deutschland
Email: stilretro@gmx.net
Right of withdrawal
A consumer has the right to withdraw from a distance sales contract within 14 days without giving any reason.
For a contract concerning one item, the 14-day withdrawal period begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the customer must inform stiLRetro by an unequivocal statement, for example by email or letter, of the decision to withdraw from the contract. It is sufficient for the statement to be sent before the 14-day period expires.
Effects of withdrawal
Following a valid withdrawal, stiLRetro will reimburse payments received from the customer, including the cost of standard delivery. Additional delivery costs resulting from the customer’s choice of a more expensive delivery method than the standard delivery offered by stiLRetro are not reimbursed.
Reimbursement will be made without undue delay and no later than 14 days after stiLRetro is informed of the withdrawal. The same means of payment used for the original transaction will be used unless expressly agreed otherwise and provided that the customer incurs no fees as a result.
stiLRetro may withhold reimbursement until the goods have been received back or until the customer supplies evidence of having sent the goods back, whichever occurs first.
Returning goods and return costs
The customer must send the goods back without undue delay and no later than 14 days after communicating the withdrawal. The customer bears the direct cost of returning the goods, provided the customer was properly informed of this obligation before the contract was concluded.
The customer is liable for any diminished value of the goods only where that loss in value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
To: stiLRetro / Natalie Semakin
Address: Natalie Semakin, stiLRetro, Am Provinopark 3, 86153 Augsburg, Deutschland
Email: stilretro@gmx.net
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
________________________________________
Ordered on: ____________________ Received on: ____________________
Name of consumer(s): ____________________________________
Address of consumer(s): _________________________________
Date: ____________________
Signature (only if this form is submitted on paper): ____________________
Important for the shop
This information is intended for ordinary physical goods sold at a distance to consumers. Separate statutory exceptions may apply to goods made to the consumer’s specifications or clearly personalised for that consumer; such exceptions cannot automatically be applied to all bowls or boards.
Version / Редакция: 24.09.2026
